Live Show Policies
You are guaranteed that the
messenger will arrive anywhere within the scheduled arrival window. If for some reason the performer arrives
outside of the arrival window, you do have the option to turn him or her away at a full refund.
If the performer is turned away within the arrival window
(i.e., the recipient refuses or is not there, or another person prevents him or her from performing), you are still
responsible for the entire cost of delivery. Should this occur, the messenger is instructed to wait a maximum of
15 minutes before moving on to another show.
We can accept cancellation
up to 24 hours prior to the scheduled performance time. Beyond that point, the best that we can offer is a postponement
or credit on a future telegram. All changes must be made during our office hours and before the performer is already
en route to your show.
Should the need arise, we will
contact only you to ensure that the performance will be a complete surprise by performance time! Any information we
take will be kept private and confidential. We do not sell your information.
Lawn Decoration Policies
We can accept cancellation up to 24 hours prior to the
scheduled delivery time. Beyond that point, the best we can offer is a postponement or credit on future delivery. All
changes must be made during our office hours.
Delivery
will occur in the early morning, no earlier than 12 a.m. and no later than 6 a.m. Decorations will be taken down
that evening no earlier than 6 p.m.
Refusal of the setup
for any reason will result in your having to pay for the entire cost of delivery. Please be sure it will be okay for
us to do this before requesting service.
We do our best
to make sure that the setup looks great and is a complete surprise; however, we cannot take responsibility for
outside forces affecting appearance or if we are seen by the recipient.
Should the need arise, we will contact only you to ensure that the performance will be a complete surprise by performance
time! Any information we take will be kept private and confidential. We do not sell your information.